Thursday, February 20, 2014

February 2014 - Juggling, Jazz, and The One Question I Wish You Wouldn't Ask

Good Afternoon, Happy Thursday!

I'll say it - Spring is in the air.  Hopefully not a jinx, but anything above 32 degrees and I'm one optimistic guy.  The Superbowl is done, most holiday decorations are down (wreaths are STILL up at O'hare, really?), and the winter Olympics are wrapping up (GO USA!).  Anyway, I hope your cabin fever decompression goes smoothly.   

I am fortunate to be out every day with an eclectic group of people and business cultures.  I’m always interested to hear about what others are reading about, listening to, experiencing, and just flat-out DOING.  With that in mind, this monthly digest reflects my latest findings – new music, helpful sales tips, Chicagoland happenings, a brief update on yours truly, and more.

I hope these snippets are of interest to you or someone you know, and offer a quick reprise from the driving force of everyday life.  I appreciate your recommendations, thoughts, and replies - as well as taking time out to enjoy it.


Featured Charity

JDRF - for years I heard Ron Santo promote this cause on WGN during Cubbies games.  They are dedicated to raising awareness, finding a cure for, and improving lives of Type 1 Diabetics (commonly referred to as Juvenile Diabetes).  The Young Leadership Committee is hosting their annual Red Carpet Party (Oscar's Party) at Municipal on Sunday March 3rd.  Click here for details!   

Featured Client

Smarty Pants Yoga is a leveled course that nurtures the social, emotional, physical, and academic needs of elementary-age girls (1st-5th grade). During the eight-week program, girls are guided through a comprehensive literacy program and yoga workshop that focuses on strategic areas of girlhood development.  Smarty Pants Yoga can be found in Chicago-area schools and Elate Yoga Studio.  If you're interested for your kids school let me know and I'll connect you to the founder! 

Sales Ideas & Practices

Asking "How are you doing today?" is the one of the worst phone habits and somewhat of a pet peeve of mine (of which I have few).  If you say that during a sales cold call, you've already shot yourself in the foot.  Here I share some alternative ideas and thoughts on the topic.

Loved this article and advice from a LinkedIn influencer - Talk to Your Kids About Work and Amazing Things Happen.  You both learn valuable lessons.  

What I'm Up To

Sales Empowerment Group – we helped one client set 37 quality appointments last quarter with CFO's at F1000 companies.  One of many success stories from our inside sales group!  We are helping companies add turbo-boosters to their sales efforts.

Precision Payroll – are you involved in an industry association?  I am actively looking for partnerships with local/national associations for affinity partnerships.  We are proud to be endorsed by the TMAAlliance for IL ManufacturingPLANETLandscaping Association, and more.  I appreciate any connections! 

Random Joy

For years I've had a set of legit juggling balls sitting around the house.  I've tackled  several variations of the basic 3-ball juggling, but anything beyond that seems magical.  I'm always impressed with how easy real pros make it look, like this juggling troupe.  It's pretty cool, but as my wife said to me, "I don't think these guys go on too many dates..."

Chicagoland

Alright, I know I said it's spring time, but you still may need a little more comfort food to get through the thaw.  Here are some top choices in Chicago (I'll also add the meatloaf at Harmony Grill to that list).

Fake Buildings in Chicago?  Yep - so cool!  I'm sure you've seen them many times and never thought twice.  

Music

Gregory Porter is one of the top up-and-coming jazz vocalists out there.  Lindsay and I had the pleasure of seeing him last weekend at the Symphony Center and he blew everyone away.  His mix of soul, blues, scat, and gospel make him an all-around engaging performer.  Listen to his title track from his latest album, Liquid Soul.   

TLC's No Scrubs was the jam back in 1999.  This live, looped, one-man-band version is extremely impressive and arguably better.    

Quotes

Try to learn something about everything and everything about something. - Thomas H Huxley 

Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact. George Eliot (1819-1880)

Nothing is as simple as we hope it will be - Jim Horning

No one means all he says, and yet very few say all they mean, for words are slippery and thought is viscous.  - Henry Adams(1838-1961)

Good teaching is one-fourth preparation and three-fourths theater. - Gail Godwin

I hope you enjoyed the newsletter and found something of value for yourself or someone you know.  Again, I appreciate your recommendations, thoughts, and referrals that so many of you have shared with me.  Bust out the rain-gear and the garden gloves and I'll see you next month! 


Tony Lenhart | tony@salesempowermentgroup.com | 773.991.4236

Tuesday, February 18, 2014

Please Stop Acting Like You Care About Their Day

If you make sales (phone) calls as part of you job, we need to talk about an annoying phone habit you've probably developed.  It's this...

"How are you doing today?"


Seriously.  Stop asking this question.  I'll tell you how their day is - BUSY. I assure you as soon as you say it, the person on the other end of the line is already thinking about how they're going to get off the phone.   It's what every other average, pesky sales person says after their name and company.


I know, I know...it's an instinctual, knee-jerk question we ask.  And it will feel weird not to say it.  You're right - the first few times will be rough.  But break the habit.  Don't sound like EVERYONE else.  Stop it.  Now.

Ok?  Ok...so let's talk alternatives:                                                                                                              
  1. Make them laugh - if you can elicit a laugh in the first 20 seconds of a phone call, you buy yourself at least a minute to get your message across.  My go to - "Happy ____day!"  Whatever - Mon/Tues/Wed/Thurs.  If it's any day but Friday, nine out of ten times I get a chuckle or can feel a smile on the other end of the line.  That laugh alleviates the awkwardness of the cold call, puts a smile on their face, and allows you to take a quick temperature of the type of person you're dealing with (If you don't feel an air of levity on the other end of the line, you better talk fast)
  2. Good morning/afternoon! - this salutation is a much more logical thing to say when calling a stranger. 
  3. Acknowledge you'll be quick - you're calling to open the door to a conversation.  Say to them, "Hey, I'm sure I'm catching you in the middle of something; do you have a quick moment?"  If they say YES, begin your next statement with, "Excellent - I'll be brief."  Say your benefit statement and engage.  
  4. LinkedIn Precall plan - find something of interest or a common thread on their profile - hobbies, college, associations, charities, whatever.  Say, "Hey before I get to the main reason for my call, I saw on LinkedIn that ________.  How involved are you? (or I support that cause too.)"  

Got something that has worked for you?  Would love to hear the idea - drop me a note and happy selling!